Effective Date: 1 March 2026
1. Introduction
Vesta Holistic Women’s Health (“Vesta”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide.
Vesta is a specialist women’s health medical practice founded by Dr Michelle Proud, Gynaecologist and Fertility Specialist, operating on the Sunshine Coast, Queensland . We provide integrated women’s healthcare including specialist gynaecology, fertility care, and collaborative allied health services.
This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What Personal Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Contact details (email address, phone number, residential address)
- Date of birth
- Medicare details
- Private health insurance details
- Emergency contact details
- GP and referrer information
- Health information, medical history, test results and treatment notes
- Appointment history
- Payment and billing information
- Correspondence and communication records
Health information is considered sensitive information under Australian law and is afforded a higher level of protection.
3. How We Collect Personal Information
We collect personal information through:
- Online contact and enquiry forms
- Appointment bookings (online, phone or in person)
- New patient registration forms
- Direct communication (email, phone, in-person consultations)
- Referrals from GPs or other healthcare providers
- Website interactions, including cookies and analytics tools
Where reasonable and practicable, we will collect information directly from you. In some cases, we may collect information from third parties such as your GP, other specialists, pathology or imaging providers, or allied health practitioners involved in your care.
4. Why We Collect Personal Information
We collect your personal information to:
- Provide specialist gynaecological and fertility care
- Coordinate integrated care with allied health practitioners, including subcontracted Naturopaths and Physiotherapists
- Manage bookings, reminders, and client communication
- Maintain accurate medical records
- Process payments and issue invoices or receipts
- Comply with legal, regulatory, and professional obligations
- Improve our services and website experience
Without your personal and health information, we may not be able to provide you with appropriate medical care.
5. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose your information to:
- Allied health practitioners working within Vesta’s collaborative care model, including subcontracted Naturopaths and Physiotherapists, where relevant to your care
- Pathology, imaging, and other diagnostic providers
- Referring GPs and medical specialists
- Professional advisors (e.g. accountants, legal representatives, insurers)
- Third-party service providers such as:
- Practice management and appointment booking software
- Secure payment gateways
- IT and cloud storage providers
- Regulatory bodies where legally required
All third-party providers are required to handle your information in accordance with Australian privacy laws.
6. How We Store and Protect Your Information
Your personal and health information is stored securely using a secure, cloud-based patient management system and encrypted digital storage platforms.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure, including:
- Secure login access controls
- Password-protected systems
- Encrypted data storage
- Restricted staff access to medical records
- Secure disposal of physical records where applicable
Medical records are retained for the period required under Australian law.
7. Website Analytics and Cookies
Our website may use cookies and tracking tools such as Google Analytics to:
- Monitor website performance
- Improve user experience
- Understand general visitor behaviour
This data is generally de-identified and does not personally identify you. You can disable cookies via your browser settings if you prefer.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date.
To request access or correction, please contact us using the details below. We may require you to verify your identity before releasing information.
In some circumstances, we may decline access as permitted under the Privacy Act, and we will provide written reasons where required.
9. Complaints
If you have a concern or complaint about how your personal information has been handled, please contact us first so we can attempt to resolve the matter promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via:
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The most current version will always be available on our website.
11. Contact Us
Vesta Holistic Women’s Health
Dr Michelle Proud
300 Sippy Creek Road
Tanawha, QLD 4556
Email: admin@vestaholistichealth.com.au
Phone: (07) 5406 2022